Egis Pro

Privacy Policy

Egis Pro May 23, 2023

This Privacy Policy outlines the procedures through which the developer (referred to as "we," "us," or "Company") collects, utilizes, and safeguards the personal information of our users ("you").

It specifically applies to our suite of Egis Pro services and does not cover our website or other products.

Please note that this policy is subject to change, and it is your responsibility to periodically review it. If you have granted us permission, we may notify you of updates through email, in-app messages, or push notifications.


We value transparency at Egis Pro and wish to make it obvious what user information we do not collect.


We do not gather any information about your usage of the VPN connection, including the applications, services, and websites you access while connected to our service. Furthermore, we do not retain your original IP address, the IP address of the server you connect to, or log DNS queries.


We value the privacy of our users and recognize that trust is established through honesty and transparency. With that in mind, we have organized the data we collect into distinct categories to provide you with a clearer understanding of why we require it and how it is obtained.


Date of registration (e.g., 2018/09/01; this information is automatically recorded during the account registration process)

Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically recorded when users make a purchase)

We only collect this account information for the purpose of providing user support.


Operating system (e.g., iOS 11.3.1-10,000,000; this information is collected whenever a user opens Egis Pro app.)

App version (e.g., Version 6.1_132_432908b; this information is collected whenever a user open Egis Pro app.)

Daily active user (e.g., 2018/09/01-19,000,000; this information is collected whenever a user open Egis Pro app.)

User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.)

With this knowledge, we can gain a deeper comprehension of our users' requirements, improve our product planning, and increase user satisfaction and experience.


Server location (e.g., US-California server 1) is automatically collected upon VPN connection.

Connection time stamp (e.g., Connected@15:30 2018/05/15) is automatically collected upon VPN connection.

Error report (e.g., Error_Userdoesnotallowconfiguration) is automatically collected when VPN connection failed due to error.

Network type (e.g., 4G) is collected by analytic service provider.

The data we collect serves solely for troubleshooting purposes and optimizing our VPN service. It is crucial to emphasize that this information is automatically and permanently erased from our system after a period of 96 hours.


Analytics data such as app crash reports and in-app page engagement when you use Egis Pro.

Advertising data such as your iOS ad identifier (IDFA) or Android ad master identifier.

These pieces of information help us track the performance of our app and certain features. We use these data to sustain our free VPN service, but we do not share this data with any third-party advertisers.

You may find more information about our analytic service providers in the linked documents.

Facebook: Apphud:

Appsflyer: product/data-privacy/


We consider the security of your personal information very seriously and have implemented the following measures to ensure its safety:

Our support and accounting teams have limited access to the data required to complete their respective responsibilities.

After 96 hours, VPN connection data is automatically and permanently deleted from our system.

We have designated personnel who evaluate changes to regulations, laws, and rules on a regular basis to ensure that we continue to adhere to privacy protection best practices.

Please email if you have any queries or requests regarding your privacy. Within 48 hours, our designated staff will respond to your inquiry.


Cookies are used to enhance our website and services. Our website uses three kinds of cookies in particular:

Session cookies: These cookies store your preferences and login information on our site.

Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaigns. You can find more information about Google Analytics in their privacy policy:


All individuals who fall under the jurisdiction of the General Data Protection Regulation (GDPR) have the following rights regarding their personal data:

You have the right to access the data collected by Egis Pro, as detailed in this Policy.

You may request a copy of the data we acquire from you, but please note that fulfilling this request could take up to 30 calendar days.

You have the right to request that we correct any inaccurate or incomplete information about you.

You have the right to request that we delete your information; however, certain payment information may be required to be kept for tax purposes.

You may request that we cease processing your personal information.

You have the right to request a copy of the personal information we collect from you in a commonly used format, which may take up to forty calendar days to fulfill.

You have the option to object to our use of your personal information. You have the right to be informed of any profiling or automated decision-making that may be performed using your personal information.


Staying informed about any changes to this Policy is crucial, as updates may be made periodically. We encourage you to revisit this page regularly for any updates. When modifications are made, we will provide access to the revised Policy through our Service and indicate the date of revision. By continuing to use our Service after the revised Policy has taken effect, you acknowledge that you have read, understood, and agreed to the current version of this Policy. If any changes to the Policy significantly affect your rights or obligations, we will make reasonable efforts to notify you in advance. This may include prominently displaying the updated Policy on our Service, reaching out to you using the contact information you have provided, or employing other reasonable methods.


If you have any questions about this Privacy Policy, please contact us at